- it's what we do......
Just Beauty Terms & Conditions
Set out below are the terms on which Just Beauty provides service to its clients. Please ensure that you have read and fully understood them prior to booking any Just Beauty treatment. We reserve the right to change our T&Cs from time to time.
Punctuality and Courtesy
Arriving late may interfere with your (and other client's) treatment, all appointments will end at their scheduled time so that the next client will not be delayed, and a full charge will be applied. All times stated include preparation of room and client: i.e. 5 minutes at the beginning and end of treatment.
Please arrive 10 minutes prior to treatment if it is your first appointment at the salon. We require this time for you to complete a personal consultation card, this document is 100% confidential and is used for treatment purposes only.
Just Beauty will endeavour to ensure that your appointment runs to time; however, should we need to cancel or postpone your appointment at short notice, we will make every effort to contact you in advance.
Prior to your appointment we will inform you of any preparation required in advance of your treatment. Failure to follow the guide lines may result in cancellation of your appointment, reduced treatment time, or additional fees being charged.
Every opportunity is given for cancellation or rescheduling of appointments. Email and sms reminders are generated 48 and 24hrs respectively both containing links to confirm or reschedule the appointment.
Please note 24 Hours notice is required for all cancellations, otherwise 50% of the total treatment price will be charged, if we are unable to re-sell the reserved treatment time. Cancellations should be made by calling us on 01263 515348.
Failure to cancel or rearrange within these times will result in the loss of the treatment from your 10/9 Loyalty Scheme or your deposit being redeemed.
At the time of booking a booking fee is charged which is deducted from the total treatment cost at the till. In the event of a missed appointment or less than 24hrs notice of cancellation is given, the fee will be retained.
Purchase of Retail Products
Beauty products must be paid for in full at time of purchase or ordering.
Prepaid Courses of Treatments
Have a validity of 18 months from date of purchase, unless otherwise stated. Courses of treatments are not transferable.
TreatCard - Our Loyalty Reward Card
TreatCard points cannot be redeemed for cash, sold or transferred. Your TreatCard must not be transferred to a third party. Points can only be redeemed on certain treatments. Your TreatCard cannot be used in conjunction with any other offer or discount. All client TreatCards remain the property of Just Beauty. Just Beauty reserves the right to without notice: a. terminate the scheme b. decline to issue Loyalty cards c. withdraw or cancel the loyalty card or scans collected d. alter or amend the terms & conditions of the Just Beauty TreatCard scheme.
Please note;| Treatcard points may not be used at busy times.
Gift cards are non refundable and are valid for 6 months from the purchase date and will not be accepted after the expiry date. Gift cards may be used for services or products only . Gift cards cannot be redeemed for cash, sold or transferred. Your gift card number must be quoted at the time of booking and the gift card handed to the therapist at the start of your treatment. You are not under obligation to use the full value of your gift card during one session. Late cancellation and "failure to show" terms as laid out above also apply to gift cards. Gift cards do not have a cash alternative.
We reserve the right to alter prices without prior notice. We may not be the cheapest but we believe our prices reflect the quality of our service and our experience.
Please note that it is illegal to smoke or vape anywhere in the Salon.
Personal details taken from clients during consultation procedures will be kept safe and in the strictest confidence. We would, on occasion like to send you details of open evenings and special promotions. If you would rather not receive these please let us know.
Please inform your therapist of any medical condition including pregnancy prior to booking as some treatments may not be appropriate for you. A consultation form will be completed for you and you will be required to give details of medical conditions and any medication you may take. Should you choose not to disclose information this may affect your treatment adversely.
In the interest of the comfort of all our clients, please refrain from talking on a mobile phone and ensure it is switched off, or on silent, for the full duration of your time at the salon.
Please understand that we can cannot accommodate children under 16 unless supervised by an adult during your treatment. Under 16s should have a parent or guardian present during their treatment
Salon Hygiene is, of course, the utmost importance and to achieve optimal cleanliness all our sterilisation equipment is approved by the local Environmental Health Officer. We only use new sterilised disposable needles for each electrolysis client.
Payment, credit card details and deposits
Most credit and debit cards are accepted, cash or cheque.
For longer appointments a booking fee of 50% of the total booking will be charged at the time of booking, in order to secure the appointment. For clients with more than 2 no shows we reserve the right to ask for the full amount when making the booking.
Deposits can be used towards payment for treatment or left on your account for future treatments. Should deposits remain unclaimed by the client following twelve months of inactivity Just Beauty reserves the right to withhold the deposit.
All treatments purchased as a course must be paid for in full in advance of the first treatment. All treatment courses must be taken within 12 months of the date of purchase (unless there is a different time limit on the purchased package); any treatments left untaken after 12 months will be forfeited.
Packages and courses of treatments are only refundable for medical reasons. Any refund agreed is calculated by deducting the full list price of all treatments already taken, plus any charged for non-attendance, from the total price of the course of treatment, with the difference returned to you
If you change your mind about your purchase within 14 days, we are happy to exchange it for another treatment or product or offer you a credit note. This is calculated by deducting the full list price of all treatments already taken, plus any charged for non-attendance.
We will always assess whether treatment is suitable for you, or likely to be successful, prior to any treatment being carried out. If not, we will inform you as to the reasons why. You will only be liable for the cost of the initial consultation, where applicable.
Just Beauty will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client. It is the client’s responsibility to ensure that he or she provide Just Beauty with all relevant medical details prior to each treatment. Just Beauty will not be liable for any damage that occurs as a result of the client’s failure to disclose such details.The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, Just Beauty regarding the care of a treated area.
Your right to complain
Just Beauty endeavours to treat all its clients appropriately, compassionately and fairly. If, however, you have an issue with any matter in relation to your treatment at Just Beauty, you are entitled to lodge a complaint, either verbally, by telephone or in writing.
The member of staff who initially receives the complaint will convey the details to the Manager.
We aim to respond to any complaints within 5 working days
Patch testing is a legal requirement and is necessary for clients who have never had eyelash/eyebrow tinting or eyelash extensions at Just Beauty. This should be carried out a minimum of 24 hours prior to the appointment and is valid for 1 year. Clients should acknowledge that a negative patch test does not guarantee that allergic reaction will be avoided and that reaction can happen at any time and that should allergic reaction occur Just Beauty will not be held responsible. We never carry out these treatments without a patch test and do not accept any written disclaimers.
Please ensure you retrieve all your personal items before leaving the premises as we cannot be held responsible for lost items.